Customer service & FAQ
We are there for you!
Every day we strive to offer the best service and the highest quality towards our customers. If you have any questions, ideas or wishes, please do not hesitate to contact us.
Your opinion is important!
To service you as good as possible, is your opinion important to us. You can also reach us for business requests, tips, ideas and for complaints.
If you want to reach us, we advise you to complete the contactform or send an email to:[email protected] To be sure you will receive our message, please double check the settings of your spamfilter.
Frequently asked questions
Questions related to the progress of your order
1.1 What is your delivery time?
For products that are in stock we strive to deliver your order within 2-5 business days, after receiving your online purchase. Oversized products sometimes have a longer delivery time. We always try to deliver the order as soon as possible.
1.2 How much shipping costs do I pay?
You pay a set amount per order, depending on the weight of the shipment and the place of destination. You can see the shipping costs as soon as you put your order in the shopping basket.
1.3 We want to receive a monster piece, is that possible?
We can imagine that you want to see the product before you want to order, therefore we offer the possibility to order our Ultrawood and Ultralight products per panel. For our Ultrastrong and gypsum products we don’t offer the possibility to order samples because the risk of breakage is too big. You can only order these by box. If the product doesn’t fulfil your expectations, you always have the possibility to send it back in compliance with the return rules.
1.4 Is it possible to return my order?
First of all we hope you are very satisfied with your order. If you’re unsatisfied with the products you purchased, you can return your item(s) within 14 day of purchase. The return costs are for your own account.
Please send the goods to:
P/a Nijverheidsstraat 14
After receiving the goods, we will check them. We cover only products that are undamaged and still in the original packaging.
Further information you can find in our terms of condition.
1.5 How can I calculate how many packages I need?
Our product information always contains how many m2 of the product you can find in 1 box. We always advise to count with 5% loss. As an example:
Rebel of Styles UltraLight Benevento
1 box Rebel of Styles UltraLight Benevento contains 0.63 m2 (6 pieces).
For a wall of 4 m2 you will need: 4 m2:0.63 m 2 = 6.3 = 7 packages +5%
2.1 Rebel of Styles UltraLight Benevento
Ultralight Benevento coverings are classified in the class E according to BS EN 13501-1: E, that means that they are normally flammable. Ultralight products are therefore not suitable for installations near heat sources, such as chimneys and stoves. Our UltraLight products are resistant to a minimum temperature of 5 ° c to a maximum temperature of 50 ° c. Apply the product in addition to a temperature between 15 ° c and 35 ° c. In case of doubt we advise you to ask an expert for an advice.
2.2 Rebel of Styles 3D Wood panel Ultrawood Teak
Teak products are not suitable for installations near heat sources such as fireplaces and stoves where the temperature over 50 ° c/60 ° c can be. UltraWood products are resistant to a minimum temperature of 5 ° c to a maximum temperature of 50 ° c/60 ° c. In case of doubt we advise you to ask an expert for advice.
3.1 Are your products also suitable for wet areas?
Rebel of Styles UltraLight Benevento
Rebel of Styles UltraLight Benevento products can only be used in indoor spaces. The area must be dry and well ventilated. The product must not come in contact with water and therefore are shower rooms, toilet rooms, outdoor areas etc. not suitable.
Rebel of Styles 3D Woodpanel Ultrawood Teak
Rebel of Styles 3D Woodpanel Ultrawood Teak products can only be used in indoor spaces. The area must be dry and well ventilated. The product must not come in contact with water and therefore are shower rooms, toilet rooms, outdoor areas etc. not suitable.
Klimex faux stone panels UltraStrong
Klimex UltraStrong products are suitable for application in areas such as the kitchen, bathroom and exterior walls. Notice that the product should not be used under the water level.
Ensure that the substrate is solid, flat, viable, stressless, clean, dry and free of dust, grease, oil, dirt or separating layers (such as wallpaper or paint). Carry out all necessary preparations to the wall’s surface, such as cleaning, repairing damage to the surface, removing loose layers (e.g. wallpaper) and paint/coatings, repairing, evening out and priming plaster. In case of doubt we advise you to consult a specialist.
The stones can easily be cut. To ensure that the ROS UltraLight element good fit together, they can be cut to size with a fine-toothed hand saw. To ensure that the short edges are not visible, they should be flipped (down-if they are at eye level, up-if they are above the eye level). In case of doubt we advise you to ask an expert for an advice.